Glynis M. Second

1024 Blake Ave

Brooklyn, NY 11208

 (917) 301- 4672

glynissecond@yahoo.com

 

 

 

PROFESSIONAL SUMMARY

·               Active Secret Security Clearance

·               Strong technical background and experience with Active Directory, DHCP, Data Center environment, LAN, desktop support and data backup/recovery procedures.

·               Exceptional ability to work effectively with all levels of internal and external teams, management, US. Military, clients and vendors.

·               Excellent analytical, communication, documentation and interpersonal skills.

·               Technical Recruiting and Sourcing

·               Trained in Customer Service Mindset

 

PROFESSIONAL EXPERIENCE

Vectrus Systems Corporation - OMDACSWACA Camp Arifjan, Kuwait                          - 06/2010 Present

Network Administrator – Regional Network Operational Security Center (RNOSC)               

02/2015 - 05/2016                                                                                                           

·               Provide technical support to military and civilian personnel, on classified and unclassified networks at various sites in the region.

·               Administer VOIP devices in Cisco Unified Communications Manager (Call Manager), and users, computers and objects in Active Directory.

·               Utilize Spectrum, Solarwinds, Kiwi CatTools to troubleshoot, analyze, monitor and ensure availability of routers and switches on the network.

·               Utilize DISA STIG (Security Technical Implementation Guides) Viewer to identify vulnerabilities on network devices and remediate to STIG compliance.

·               Review LAN policies, create procedures, and work with lower tier administrators, to ensure devices are configured with the appropriate security measures, baselines and DoD standards. 

 

Network Administrator                                                                                                              

04/2011 - 02/2015

·               Provided technical support to military and civilian personnel on both classified and unclassified networks.

·               Configured, maintained and supported Cisco Switches, Routers on the network.

·               Administered VOIP devices in Cisco Unified Communications Manager (Call Manager).

·               Utilized Cisco Works and DoD approved software to monitor and maintain network stability and availability.

·               Configured, deployed and troubleshoot HAIPE (High Assurance Internet Protocol Encryption) TACLANEs through the network.

·               Researched, troubleshoot, resolved and documented LAN/WAN connectivity issues, and implemented network security procedures according to department policy.

·               Analyzed system logs and reported outages with corrective actions to Regional Network Operations Security Center.

·               Performed Technical Recruiting functions when required.

·               Sourced job data banks to researched, analyzed and identified resumes for potential candidates, who meet the technical requirements for various job openings.

·               Interviewed and evaluated applicants, made recommendations and presented relevant documents to the appropriate hiring managers for consideration.

·               Responded via phone or email to applicants’ queries or concerns regarding processes and related job functions or requirements.

·               Train new hires with office policies, procedures and technical knowledge.

 

 ADPE Technician                                                                                           

06/2010 – 04/2011

·               Remediated technical issues involving the operation and functionality of all equipment and software packages, in use on computers on Classified and Unclassified networks.

·               Utilized Remedy ticketing system to create, route, track, update, and close trouble tickets.

·               Created DHCP reservations, and performed Active Directory and NetManager administration to add and remove devices in the domain.

·               Installed digital senders, printers, hardware and software and perform upgrades as requested.

·               Ran Log Collector on machines identified as a vulnerability by Information Assurance analysts.

·               Baselined machines according to DoD standards, and performed local data backup and recovery.

·               Performed proactive preventative maintenance on workstations through disk defragmentation, software patching, driver updating, cleanup and archiving of old data no longer in use.

·               Provided support for MS Outlook, group Mailboxes access, and PST file configurations.

·               Communicated and coordinated with Information Assurance, Systems and Network Administration teams to remediate issues on network connected devices, or any issues discovered that could have a detrimental impact on base operations.

·               Trained new hires with office policies, procedures and technical knowledge.

 

MBM International Engineering, Brooklyn, NY         04/2007 – 06/2010

Technical Support Consultant

·               Maintained a record of all hardware/software purchases, installations, problems and remedial actions.

·               Provided end user LAN support and administered user accounts in Active directory.

·               Installed, configured, troubleshoot and maintained PC/workstations, printers, hardware and software to ensure the availability and functionality of the systems.

·               Monitored CCTV system for security breaches and resolved remote access issues.

International Business Machines (IBM), New York, NY         02/2006 – 03/2007

 NetBackup System Specialist

·               Provided support for Data Center Operations, and interfaced with vendors, application developers, and network and security specialists to monitor, identify, troubleshoot, and resolve all hardware, software and network issues.

·               Project Lead - Installed/configured/upgraded and supported Symantec (Veritas) Enterprise Netbackup 4.5, 5.0 and 6.0, running in a heterogeneous environment, (Master and Media Servers in Windows and multiple client servers running under Windows and UNIX) including IBM 3584 LTO3 and Quantum P3000 tape libraries,

·               Ensured the environment and systems were functional and compliant with audit and security policies.

·               Configured vaulting and tape management processes and responded to requests for efficient and secure backup/restore processes.

·               Created, modified, optimized backup policies and schedules for all departments, and reviewed daily logs, made recommendations to enhance system performance, maintained records of daily of data communication transactions, problems and remedial actions taken.

 

American Broadcasting Company, Inc., New York, NY                     03/1999 – 02/2006

   System Specialist

·               Monitored network servers for continuous availability and performance through HP OpenView and Microsoft Operations Manager (MOM).

·               Reviewed system logs, and researched supporting documentation to provide LAN support to technical teams in order to identify and resolve connectivity, hardware or application issues.

·               Installed, updated, tested and supported Symantec Veritas Netbackup software on the Master, Media and Client servers.

·               Utilized in-house applications to monitor or encode ABC television network shows on Microsoft SQL servers for video streaming functionality, and transmit audio feeds to various remote clients through FTP.

·               Provided support for server and clients on IBM Tivoli (ADSM/TSM) backup system, in a Microsoft Cluster environment which worked in tandem with the IBM 3494 Automatic tape library system.

·               Worked with management and third party hardware/software vendors to research, identify, and resolve technical problems.

·               Documented hardware, software and production failures and implemented measures to resolve or escalate all technical issues.

·               Monitored all batch jobs, performed system backup and restoration activities in accordance with departmental procedures, and resolved all failures on servers and clients.

 

EDUCATION

City College, CUNY, New York, NY

 B.S., Electrical Engineering

Mercer County Community College, Trenton, NJ

 A.A.S., Electronic Engineering Technology

 

CERTIFICATIONS and PROFESSIONAL DEVELOPMENT

CCNP (Cisco Certified Network Professional) Routing and Switching -certified 

CCNA (Cisco Certified Network Associate) Voice –certified

MCSA (Microsoft Certified Solutions Associate) Windows Server 2008 / 2012 -certified

CompTIA (CASP) CompTIA Advanced Security Practitioner, A+, Network+ and Security+ -certified

EIT (Engineer in Training, State of New York) -certified

CCTV Security System / Surveillance - Training course

Customer Service Mindset -Training course

 

TECHNICAL SKILLS

Knowledgeable in TCP/IP, Active Directory, DHCP, Access Lists, VLANs and subnetting

Software: CiscoWorks, Spectrum, Kiwi CatTools, NetManager, Cisco Unified Communications Manager, Veritas NetBackup, HP OpenView, Microsoft Office, ADSM, Microsoft Operations Manager, ANQ/Netque, Putty, SecureCRT, Remedy, ITSM, ACAS

Hardware: TACLANE KG175A/D, Cisco 2950/3560/3750/6500 switches, HP, Dell Power Edge and RISC 6000 servers, 3494 and Quantum P3000 Tape Libraries

Operating Systems: XP, Vista, Windows 7, 2000/2003/2000, Server 2008 /2012